Support
Owlpane support runs through the console, email, and public status pages. Reach for the channel that matches what you need — a question, a live incident, or a status update for your users.
Channels
| Channel | Use it for | Where |
|---|---|---|
| Support email | Account, billing, and ingest issues; anything that needs a person. | support@owlpane.com |
| In-product support | Questions tied to what you are looking at, sent from the console. | Support entry point in the console. |
| AI investigation assistant | "Why did this happen?" over your own telemetry; root-cause summaries and guided queries. | In-console assistant — see AI teammates. |
| Public status pages | Sharing service health with people outside your workspace. | Console route /status/:slug for a published page. |
| Documentation | Reference, guides, and integration walkthroughs. | https://docs.owlpane.com |
Reporting a problem
Include the following so we can find your telemetry quickly and avoid a round trip:
- Workspace / organization id — the organization your request relates to.
- Project — the project name or id the affected telemetry belongs to.
- Ingest key prefix — the first part of the key (
owl_ing_plus its first characters); never send the full key. - Approximate time window — when the problem started, including your timezone.
- A sample trace / request id — one concrete example so we can trace it end to end.
Related
Last updated