User GuideOn-call & Incident Response
Owlpane On-call Overview
Owlpane On-call delivers unified incident response, weekly shift scheduling, critical push notifications, and human-in-the-loop AI SRE triage across iPhone, iPad, macOS, Android (phone and tablet), and Windows.
Core Capabilities
- Unified Incident Inbox: View firing metric and log alerts, synthetic uptime outages, declared incidents, and SLO error-budget burns in a single feed.
- 1-Tap Acknowledge: Acknowledge firing alerts and declared incidents from your phone, tablet, or desktop to pause repeat paging and record ownership on the incident timeline.
- Weekly On-call Rotations: Assign responders to days of the week (
GET / PUT /v1/on-call/schedule) so alerts route automatically to the active on-call engineer. - Critical Push & Quiet Hours: Configure per-device quiet hours (
HH:MM–HH:MM) and opt into critical alert bypass so urgent production outages break through Do Not Disturb while routine warnings wait until morning. - Read-only AI SRE Assistant: Investigate root-cause hypotheses across correlated logs, traces, and Kubernetes events with explicit human approval required for any follow-up action.
Next Steps
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